Someone buy Sprint already. Sprint Terminates High-Maintenance Customers (HT, John): “We have to be able to quickly and efficiently serve customers,” said Roni Singleton, a Sprint spokeswoman. “And when we are unable to consistently solve our customers’ problems it results in a lot of frustration and longer waits for other customers. So after looking through our records, we were able to determine that there were customers who we couldn’t meet their current needs.” Translation: It really isn’t about customer service. When we cannot process customers within our time guidelines, we simply axe them. Let’s hope HMOs don’t follow suit.